Letshego Holdings Limited

Letshego Holdings 2021 Integrated Annual Report

By Published On: May 27th, 2022Categories: Corporate announcement, Earnings

Reflections from our Group Chairman

Letshego achieved double digit growth in profits in 2021, continuing a healthy trend of delivering strong results. This last financial year’s performance indicates the resilience of our business model during a period of transition, and I take this opportunity to reflect on the transformational journey the Group has navigated with resilience, agility and stamina over the past two years.

AN ASTOUNDING JOURNEY OF TRANSFORMATION

By 2019, Letshego had become well known as a microfinance institution, with the core function of providing Government Deduction at Source (DAS) loans. Although this service had differentiated our offering for over two decades, Africa was fast approaching a technological revolution that could create new ways of bringing services and solutions to our evolving regional markets. Our Board of Directors acknowledged that Letshego was behind in the tech advances that were sweeping through global and regional financial sectors. We therefore commenced a fundamental realignment of Letshego’s strategy and condensed the Group’s strategic imperatives into five conversations, namely: Product Diversification; Digital Transformation; Geographic Rebalancing; Enterprise Agility and Sustainable Shareholder Value. This new Transformation Strategy, announced on 1 September 2020, was underpinned by an ambitious 6-2-5 execution roadmap that aligned to the Group’s short and medium term aspirations. The objective of Letshego’s strategic transformation is to embed sustainable financial performance, invigorate our delivery in customer value and ensure we restore robust returns to our valued shareholders and investor partners over the long term.

Over the past two years, Letshego has seen a notable shift towards digitalisation, embedding an Agile culture, and enhancing enterprise risk frameworks. The Group is already starting to develop a foundation for ‘eco-systems’, expanding multi-tier partnerships and digital hubs, all while upskilling and empowering employees and customers with world-class, digital skills that support sustainable financial inclusion and digital-savvy economies. Adoption of alternate digital channels by customers is well ahead of expectations.

We are making strong progress in transforming our organisation into an entity that leverages digital and end-to-end automation to unlock significant enterprise value, not only for our customers, but also for our investors and shareholders. Although the strides we have made in this journey have been inspiring, we are not done. Letshego is still on the march and on track to achieve its 2025 targets, which will deliver a marked change in growth, impact and value.

OPERATING ENVIRONMENT

Letshego’s pleasing performance during a time of unprecedented transformation takes on an even greater significance against the ongoing backdrop of the COVID-19 pandemic. Waves of COVID, including the Delta and Omicron variants, continued to impact our regional markets and are likely to influence the economic environment through 2022. The good news is that output in many countries saw a gradual return during the course of 2021 after the sharp decline of 2020, while domestic financial crises and foreign debt restructuring has been less frequent than expected in a time of severe global shocks. However, after rebounding by an estimated 5.5% in 2021, global growth is expected to decelerate markedly to 4.1% in 2022. While output and investment in advanced economies are projected to return to pre-pandemic trends in 2023, emerging markets and developing economies may lag markedly behind.

The resurgence of COVID-19 infections around the world accentuated the uneven nature of economic recovery initially noted in the 2020 period, a trend referred to as the ‘K-curve’. Although infections in Africa were low relative to the rest of the world, restrictions on economic activity were widely implemented across the continent, and the impact on our regional economies is still evident. In addition to the pandemic-related economic downturn, a fall in commodity prices and oil production cuts impacted negatively on many economies. Rising public debt, inflationary pressure and growing geopolitical tensions contributed to a challenging operating environment.

However, despite ongoing headwinds related to the pandemic, the Letshego Group has shown strong business resilience. From the outset of the pandemic, Letshego has reiterated its commitment to prioritising the health and wellbeing of our customers and people, while maintaining business continuity through the launch and enhancement of digital access channels and systems, all while tempering risk appetite to accommodate current business conditions.

LEGAL AND REGULATORY COMPLIANCE ENVIRONMENT

During 2021 we appointed a Group Chief Compliance Advisor to lead the Group’s compliance transformation across all our countries of operation, enhancing financial governance in Anti-Money Laundering (AML), financial compliance skills, training and awareness. We have also taken steps to empower our people to appreciate the value of supporting business growth while always maintaining our commitment to the strictest levels of regulation and compliance. Most regulators enforced AML legislation during 2021, with certain markets undergoing AML regulatory reviews. Cybercrime legislation was introduced in some of our markets, partly due to the impact of COVID-19. In most instances, this was accompanied by privacy and data protection legislation.

In line with the same focus of continuously enhancing our levels of governance, Letshego concluded the appointment of a specialist tax team to ensure our long-standing commitment to shareholders to optimise our tax rate. Success in our focus on tax efficiencies is already generating positive returns in the downward trend of the Group’s effective tax rate in 2021.

ETHICS, LEADERSHIP AND CORPORATE GOVERNANCE

While the Group leverages technological advancements to improve delivery and support for customers across our 11 markets, the business is also taking responsible steps to balance the evolution of its operations by applying solid governance and world-class risk management frameworks. Our governance framework is informed by the principles of ethical trade, transparency, accountability and sustainability.

A Board evaluation was performed in 2021 in line with King IV requirements. To promote objectivity, the 2021 appraisal was facilitated by the Institute of Directors in Southern Africa (IoDSA), an independent governance facilitator. Of the governance areas evaluated, the strongest performance was found within Board Committees and Board Role Players. Although Letshego’s Group Board achieved a strong overall score, we always gain by identifying opportunities where we can apply our commitment to continuous improvement. As a Board of an international organisation, we strive to align with world-class practices and global fiduciary research and guidelines.

In October 2021 Rose Mwaura joined the Letshego Group Board as an Independent Non-Executive Director, further boosting the Board’s gender diversity and relevant specialist skills. Rose has over 25 years’ experience in providing commercial and financial advisory, audit, assurance and governance services to various international organisations.

Throughout the year, we continued embedding the principles of good governance and all applicable codes and standards wherever possible. A particular focus was expanding the Board’s oversight of cybersecurity. The effective implementation of the Group’s Three Lines of Defence within our Enterprise Risk Management Framework (ERMF) provided the Board with the required assurance on this inherent risk as the organisation transforms into a digital-first organisation. The Board also devoted considerable time in reviewing and approving the Group’s strategy in progressive workforce transformation and Agile Enterprise ways of working.

APPOINTMENT OF INTERIM GROUP CHIEF EXECUTIVE OFFICER

Subsequent to the 2021 financial year, the Board terminated the employment of Mr. Andrew Fening Okai as Group Chief Executive due to an irreparable breakdown in trust and confidence.

Following the separation, Letshego appointed its Chief Operations Officer, Mr. Aobakwe Aupa Monyatsi, as the Interim Group Chief Executive and Executive Director. The Board fully supports and has confidence in Mr. Monyatsi and his Executive Team to continue to drive the Group’s strategy.

SUSTAINABILITY AND SOCIAL IMPACT<