Blantyre Hotels Limited (BHL.mw) 2021 Annual Report
General Manager’s REPORT
In August 2021, I took over the Protea Ryalls Hotel – Blantyre, the first boutique hotel in Malawi which opened its doors in the 1920s and to this day continues to enjoy the highest profiled branded hotel in the country.
It is an absolute honor to lead this fine group of men and women who are extremely enthusiastic and committed in providing excellent hospitality to our guests with the warmth of Malawian culture.
Our associates have always been the heart of our success. Our commitment and promise to our guests has been unwavering. Our goal is to continue develop our talent, deliver exceptional hospitality and strengthen our position as Malawi’s preferred Hotel. Our ratings and rankings on our Marriott and online travel platforms respectively, continue to grow and improve year over year, which is another testament of our commitment to deliver unparalleled hospitality. Even in spite of the opening of new hotels, The Protea Ryalls hotel remains the preferred hotel for both local and international guests.
The Covid-19 pandemic which hit the globe early 2020, continued to negatively impact our business and industry in 2021. However, we have remained committed and focused on the safety of our guests and associates. Despite the challenging impact the pandemic has had on the tourism industry, our international guests have continuously endorsed that Protea Hotel by Marriott Blantyre Ryalls remains their preferred destination.
We have always, and will continue to place guest experience at the forefront. We must give our guests every reason to return and stay with us again and again. Our competitive advantage is our associates, our service, our food and our award winning loyalty program ‘Marriott Bonvoy’.
Moving forward, we want to learn from our experiences, particularly the last two years, and look towards the future. I am confident that as a team, we will continue to push the boundaries, adapt and innovate, all while exhibiting resilience at every twist and turn. Together, we will continue to deliver ever-higher levels of service and deliver positive value for our stakeholders.